The copyright owner may send a request to suspend any copy/transmission of content that have infringed on his/her copyright. Kakao must impose the suspensions immediately after such requests have been submitted. External organizations that have been delegated rights by the copyright owner, such as the Korean Copyright Commission, can also request the service provider to suspend any copy/transmission that have infringed on a copyright owner’s rights using the same procedure provide above.

Owners of rights that have been infringed upon, including trademarks and likeness rights, can request the service provider to remove the infringed content from the service. Kakao immediately removes the content once such request has been submitted.

Kakao makes efforts to protect users’ personal information from being leaked with technology and policy measures. However, if personal information is leaked under these circumstances, the user can request the service provider to remove his/her content from the service.

If a user’s right is infringed upon due to defamation, the user can request the service provider to remove the content from the service. However, if the illegality of the posting is unclear, or it is legally difficult to determine the illegality of the posting, the posting questioned for defamation is temporarily hidden for thirty (30) days, rather than being deleted from the service. The posting is not dealt with if it has already been deleted by the person who posted the content or if the individual has provided evidence for the posting.

The Korea Media and Communications Commission (KMCC) may issue a corrective request to delist the content in question after deliberating on the illegality of information as conditioned in the relevant laws and regulations. In the event that an Internet company does not comply with such corrective requests herein, KMCC shall be able to issue an order.

KMCC shall specifically request voluntary control over clearly illegal information such as obscene materials without deliberation. Kakao exerts voluntarily control over the postings when deemed necessary under its Terms and Conditions.

The Ministry of Food and Drug Safety can request the service provider to remove any content that have been posted for the purpose of selling drugs and medical supplies, as well as information on hazardous food, food that have been falsely labeled, and false or exaggerated advertisements of health food.

The Military Manpower Administration can request the service provider to remove problematic posting related to the administration of military affairs.

The Korea Internet and Security Agency (KISA) mainly request the service provider to handle postings that contains and leaks personal information. Kakao immediately deletes or reports such postings.

The police and associated organization can submit a request to handle pornographic content or obviously illegal content, and that posting is handled accordingly. However, if it is difficult to determine the illegality of the content, such as the content’s possibilities of defamation or violation of the National Security Law, the Korea Communications Standards Commission reviews the content in accordance with related laws and handles the content with the results of the review.

Kakao does not directly handle content and account sanction requests from foreign governments and law enforcement agencies. If necessary, Kakao shall demand cooperation from the Korean Government or relevant judiciary authorities to process such requests.

Foreign private institutions and individuals can report infringement of rights and harmful postings, but may not be provided with country data on settlement results since we do not classify reports by country.